Careers
Application Support Engineer I
Location
Ann Arbor, MI
Description
This position is part of the Professional Services team which is responsible for the implementation and ongoing support of our clients via phone and email (no travel required). This is an entry level position in our Services organization focused on supporting existing customers in a technical role. We are only hiring top engineers from leading Engineering schools with a desire to challenge themselves to grow your career in line with the rapid pace of a growing, well funded startup company. After proving high proficiency in the Application Support role, the candidate will have the opportunity to progress to a Professional Services Engineer, where you will create client implementations from scratch, and working hand in hand with client technical teams. MyBuys Services and Support organizations are part of the broader Engineering team, and as such, there are further opportunities to grow into other functional roles within the team as you develop.
Key areas of responsibility include:
- Provide first-level client and partner support via phone and email
- Resolve questions and problems directly through individual efforts or by triaging problems with account management and services.
- Support of MyBuys clients including monitoring of data feeds, product configuration, and client website integration. Includes ongoing troubleshooting, tuning, and optimization of web and email based components of the solution.
- Set up and configure new client accounts
- Manage, prioritize, and execute on day-to-day support requests from internal and client IT teams via phone, email and web conferencing.
The ideal candidate has a high degree of self motivation, an unwavering commitment to excellence, great attitude and work ethic, and the desire to thrive in a startup environment.
Prerequisites
BS/MS in Computer Science, Electrical Engineering or Information Technology
Requirements
- 0-2 years of technical or client facing experience (e-commerce or digital marketing, internet advertising, behavioral eMarketing, web design, call center). Experience with an internship in a technical role highly desired.
- Solid understanding of web technologies (HTML, JavaScript, XML, and Http)
- Excellent written and oral communication skills
- Experience with Oracle, Unix shell, and Java application architecture desired
- Extremely detail oriented and able to prioritize multiple projects in a fast paced environment
- Strong technical problem-solving skills
- Ability to deliver accurate solutions with minimal supervision
- Experience in startup environment a plus
Please refer all inquires to: ServicesJobs@mybuys.com
About MyBuys
MyBuys is the leading provider of personalized product recommendations for online retailers. The company builds deep profiles based on each individual shopper's behavior, and then uses a patented portfolio of algorithms and real-time optimization to deliver the most relevant recommendations. MyBuys' clients are increasing average order value by 45 percent, improving conversion rates by 90 percent, and boosting overall online revenue 10-30%. Premier retailers—including Lancôme, Wine Enthusiast and Cost Plus World Market—partner with MyBuys to offer intelligent, personalized recommendations to their shoppers. Based in Redwood City, Calif., MyBuys is a privately held company. http://www.MyBuys.com
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